We’re here to help

Your purchase of CoCart Pro or any of it’s add-ons includes one year of updates and support. We’re happy to help if you encounter questions or issues! We want to make sure your headless store is running at 100%.

You can get support for CoCart Lite in the WordPress Support Forums or via the Slack channel which is free to join. CoCart Pro customers are supported via Private direct messaging only via Slack.

Contact to get your questions answered. To report a bug for CoCart Lite, please post to the GitHub Issue Tracker.

If you are in need of priority support we provide it over 14 days since purchase.

For information on when and why we collect personal data, please read the Privacy Policy. See the Terms & Conditions for licensing and refund details.

Support Guidelines

For all support inquiries, We typically respond within a business day.

When submitting a support request, please let me know:

  • What’s wrong
  • What you expect the API to do
  • What the API is doing that you don’t expect
  • What plugin / WooCommerce / WordPress version you’re running
  • What debugging steps you’ve already taken (deactivating other plugins, enabled error logging, etc)

What is Supported?

Please read the support policy for full details.

Other Questions

Have some pre-sales questions about CoCart or how it works? We love to chat.

Guarantee

Finally, we stand 100% behind CoCart. We’re constantly working to ensure that we adhere to all of the latest WooCommerce and WordPress standards and best development practices.

However, if you have issues with software that you’ve purchased from us, please let us know so we can resolve the issue for you, or if needed, issue a refund. Our refund policy has a 30-day limit for all software purchased as per the refund policy. Please let us know where things went wrong so we can continue to sell high-quality products.