I’m here to Help

Your purchase of CoCart Pro or any of it’s add-ons includes one year of updates and support. I’m happy to help if you encounter questions or issues! I want to make sure your headless store is running at 100%.

You can get support for CoCart Lite in the WordPress Support Forums or via the Slack channel which is free to join. CoCart Pro customers are supported via PM only via Slack.

Contact to get your questions answered. To report a bug for CoCart Lite, please post to the GitHub Issue Tracker.

If you are in need of priority support I provide it over 14 days since purchase.

For information on when and why I collect personal data, please read the Privacy Policy. See the Terms & Conditions for licensing and refund details.

Support Guidelines

For all support inquiries, I typically respond within a business day.

When submitting a support request, please let me know:

  • What’s wrong
  • What you expect the API to do
  • What the API is doing that you don’t expect
  • What plugin / WooCommerce / WordPress version you’re running
  • What debugging steps you’ve already taken (deactivating other plugins, enabled error logging, etc)

What is Support?

Support includes:

  • Bug fixes
  • Updates for WooCommerce / WordPress compatibility
  • General issues with plugin functionality

Support doesn’t include:

  • Customizing WooCommerce store setup
  • Customizing plugin functionality for individual store needs
  • Fixing out-of-date or non-WooCommerce plugins

Other Questions

Have some pre-sales questions about my products or how they work? I’d love to chat.

Guarantee

Finally, I stand behind my plugins 100% because I’m constantly working to ensure that I adhere to all of the latest WooCommerce and WordPress standards and best development practices.

However, if you have issues with software that you’ve purchased from me, please let me know so I can resolve the issue for you, or if needed, issue a refund. My refund policy has a 30-day limit for all software purchased as per the refund policy. Please let me know where things went wrong so I can continue to sell high-quality products.

Thanks for choosing my plugins!

CoCart

The best and only REST API for the frontend of WooCommerce. Build your headless store today and join a fast growing community of developers to help you out.