Your purchase of CoCart Pro or any of it’s add-ons includes one year of updates and support. I’m happy to help if you encounter questions or issues! I want to make sure your headless store is running at 100%.
If you are in need of priority support I provide it over 14 days since purchase.
For all support inquiries, I typically respond within a business day.
When submitting a support request, please let me know:
- What’s wrong
- What you expect the API to do
- What the API is doing that you don’t expect
- What plugin / WooCommerce / WordPress version you’re running
- What debugging steps you’ve already taken (deactivating other plugins, enabled error logging, etc)
What is Support?
- Bug fixes
- Updates for WooCommerce / WordPress compatibility
- General issues with plugin functionality
Support doesn’t include:
- Customizing WooCommerce store setup
- Customizing plugin functionality for individual store needs
- Fixing out-of-date or non-WooCommerce plugins
Have some pre-sales questions about my products or how they work? I’d love to chat.
Finally, I stand behind my plugins 100% because I’m constantly working to ensure that I adhere to all of the latest WooCommerce and WordPress standards and best development practices.
However, if you have issues with software that you’ve purchased from me, please let me know so I can resolve the issue for you, or if needed, issue a refund. My refund policy has a 30-day limit for all software purchased as per the refund policy. Please let me know where things went wrong so I can continue to sell high-quality products.
Thanks for choosing my plugins!